Product Updates: Content Management Controls, Smarter Date Filtering, and More.

The following updates have been made for Betty and Betty customers between October 2025 - December 2025.

• Content Sources often run on a schedule – daily, weekly, monthly, etc. – but sometimes you need them to run immediately. This release exposes the ability to force a Content Source into the training queue outside of its regularly scheduled time.
• Navigate to the ‘Content’ menu item and on this dashboard, you will find the ‘Sources’ section now has the ‘Manage’ button enabled! This will show you a list of your Content Sources. When you select a Source, you will find various details about it for review and the ‘Force Training’ button which will trigger it to run outside of its regular schedule. This just adds the Source to the training queue, so it won’t necessarily kick in immediately, but should trigger in the next 5-10 minutes if there aren’t many other items ahead in line.
• More functionality, including the ability to maintain the details about your Content Sources and create some of your own coming soon!

• When you are managing existing Content records, you now have two new buttons available: Update and Delete.
• The Update button will tell our tools to go look for any changes from the source of this record – for example, if this item is pulling content from a specific link, triggering an update will go look at that link and grab the newest version.
  • This may not work on all Custom sources so if you’re unsure, please reach out to confirm. In some cases, newer content is picked up in a different way depending how the data is pulled in the first place.
• The Delete button will deactivate this record and remove it from Betty’s knowledgebase. If the item has been used previously, it will be preserved to maintain history, but restoring it to active status may take pulling it from the source again so make sure you want to remove the item before confirming a delete!

• The Insights navigation area under Reports included the charts and graphs from the original dashboard but now it also has the newer versions available. This allows you to focus on one aspect without the rest of the dashboard included. The older reports have also had their visuals updated to match the new charts.

• Parameters to control the page size, button text, and displayed header text fields in Betty:SEARCH have been added to the widget so any references to ‘Betty’ can be adjusted as needed.

• A feature that has been a long time coming and still has some complexity behind it is available as an option for the right use cases. Betty has long struggled with being able to narrow down the content she finds based on dates, leading to strategies around prioritization and other methods to try to get specific versions of documents – whether that’s the latest, or a particular year – to be used reliably when asking questions. She can now make a judgement call about the user’s request and decide if the content she has available should be filtered by date ranges.
• This is not enabled by default because not all content sources have valid dates associated with their information, so it may cause odd behavior without checking to make sure the data is sufficient for this feature to work.
• Terms like ‘recent’, ‘new’, ‘upcoming’, or other less specific references to time ranges will benefit from context-specific definitions. When talking about events, if someone says the ‘upcoming annual meeting’ that may need to have a wider filter (some time in the next year) than if someone is referring to the ‘upcoming class on X’ (could be some time in the next couple months depending on your organization’s offerings). The ‘last’ journal may be some time in the past year or may be the past month, depending on your organization, and those hints can be very helpful for Betty to make the right choices if this is enabled.

• Improved the ability to adjust the context passed into standard moderation protocols so conversations that may be about sensitive topics can be had when they are appropriately relevant to your organization and users.