--- title: "Product Updates: INSIGHTS Portal, Uploading Content, and Widget Enhancements" description: Associations hold vast knowledge—but in a digital-first world, value comes from making it discoverable, connected, and actionable. This blog explores how associations can move from storing information to creating true member impact through smarter systems, AI-powered insights, and personalized experiences with Betty. image: https://meetbetty.ai/hubfs/Productupdate.png --- [![Betty\_Eggplant\_TasioTeal](https://meetbetty.ai/hubfs/eggplant+tasioteal@2x.png)](https://meetbetty.ai/) - [Product](https://meetbetty.ai/product) - [Case Studies](https://meetbetty.ai/case-studies) - [Betty Blog](https://meetbetty.ai/bettys-blog) - [Pricing](https://meetbetty.ai/pricing) - [About](https://meetbetty.ai/about) [Book a Demo](https://meetbetty.ai/demo-1) # Product Updates: INSIGHTS Portal, Uploading Content, and Widget Enhancements Dray McFarlane · Oct 20, 2025, 11:33:58 AM · 3 min read Share: [in](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fmeetbetty.ai%2Fbettys-blog%2Fproduct-updates-insights-portal-uploading-content-and-widget-enhancements) [𝕏](https://twitter.com/intent/tweet?url=https%3A%2F%2Fmeetbetty.ai%2Fbettys-blog%2Fproduct-updates-insights-portal-uploading-content-and-widget-enhancements&text=%3Cspan+id%3D%22hs_cos_wrapper_name%22+class%3D%22hs_cos_wrapper+hs_cos_wrapper_meta_field+hs_cos_wrapper_type_text%22+style%3D%22%22+data-hs-cos-general-type%3D%22meta_field%22+data-hs-cos-type%3D%22text%22+%3EProduct+Updates%3A+INSIGHTS+Portal%2C+Uploading+Content%2C+and+Widget+Enhancements%3C%2Fspan%3E) [✉](mailto:?subject=%3Cspan+id%3D%22hs_cos_wrapper_name%22+class%3D%22hs_cos_wrapper+hs_cos_wrapper_meta_field+hs_cos_wrapper_type_text%22+style%3D%22%22+data-hs-cos-general-type%3D%22meta_field%22+data-hs-cos-type%3D%22text%22+%3EProduct+Updates%3A+INSIGHTS+Portal%2C+Uploading+Content%2C+and+Widget+Enhancements%3C%2Fspan%3E&body=https%3A%2F%2Fmeetbetty.ai%2Fbettys-blog%2Fproduct-updates-insights-portal-uploading-content-and-widget-enhancements) ⌘ ![\Product Updates: INSIGHTS Portal, Uploading Content, and Widget Enhancements\](https://meetbetty.ai/hubfs/Productupdate.png) Every few weeks, we roll out improvements designed to make managing your Betty and understanding your members simpler, faster, and more powerful. This month’s updates focus on three key areas: INSIGHTS Portal, Training and Content, and the Betty widget, along with behind-the-scenes updates that improve performance and control. --- ## **INSIGHTS Portal Updates** **Smarter Filtering and Sorting** - You can now reorder your instances using a new “Sort” field on the Profile page. - On the dashboard, you can now filter by any combination of instances, not just a single one or all. **New Reporting Views** - In the first chart block, you can now toggle between Conversations Over Time, Users Over Time, or Questions Over Time. - New visual modules now include: - Common Topics Word Cloud - User Return Rate Analysis - Common Questions list (AI grouping coming soon) - Feedback section showing the most recent user feedback at a glance **Better Moderation Feedback** - If a user enters something that violates moderation rules, Betty no longer gives a generic error message. - The response now clearly explains that specific input was not allowed, without shutting down the entire conversation experience. **Conversation-Based AI Analytics (Coming Soon)** A new Insights feature allows you to ask questions like “What are users asking about most?” using AI trained on your conversation history. This is currently in early rollout. --- ## **Training and Content Management Updates** **Add, Edit, and Manage Content Yourself** You can now upload files, link webpages, or manually add text content directly in the INSIGHTS portal. Each item goes through the same quality assurance steps before Betty uses it. **Bulk Content Uploads via CSV** You can upload a full spreadsheet of content items at once. A downloadable template will be added to the upload page soon. **Editing or Removing Content** You can now update content titles, links, or text directly. Deleting content will be available shortly once rollout is complete. **Sync Mode (Beta)** Sync Mode automatically removes content from Betty’s knowledge base if it no longer exists in the original source. Use this only occasionally (weekly to monthly) and only after talking with the Betty team. [**Watch the demo here!**](https://meetbetty.ai/insights-live-recap) --- ## **Widget Enhancements** **Improved Conversation History Display** - User facing conversation history now has significantly improved formatting. - Responses more accurately reflect how the conversation originally appeared to the user - Users  can now clearly see which resources were used in an answer, including content references and any uploaded document indicators. **Upload a Document Within a Conversation** Users can upload a file during a chat, and Betty will use both the file and your existing knowledge base to answer. This is great for staff or member-only use and is currently available by request. **Personalized User Context** You can now pass membership or user-specific information to the widget when it loads, allowing Betty to personalize answers without needing a direct AMS integration. --- ## **Backend Improvements** **More Control Over AI Providers** Organizations now have more control over the models and third-party AI providers their Betty uses. This gives you more flexibility based on your privacy policies, contracts, or internal preferences. **New AI Provider Support for Faster Performance** We added support for new providers as part of our focus on drastically improving response times and creating room for more capabilities behind the scenes. More details will be shared soon, after fully vetting these options and before we make any changes for existing customers. **Betty:DIRECTORY Improvements** Work continues on stabilizing and improving the Betty:DIRECTORY offering to support organizations using multiple assistants, departments, or segmented access. --- ## **Coming Soon** - Faster response times across all assistants - AI-powered grouping of similar questions in INSIGHTS portal - Community content suggestions inside responses - Expanded API access for reporting and content updates These updates are designed to give you more control, better data, clearer conversations, and a faster experience. If you want early access to features like Sync Mode, file uploads, AI analytics, or custom model settings, email us at **support@meetbetty.ai**. ---   Tagged with [Innovation](https://meetbetty.ai/bettys-blog/tag/innovation) [Inside Betty](https://meetbetty.ai/bettys-blog/tag/inside-betty) [Product Upgrades](https://meetbetty.ai/bettys-blog/tag/product-upgrades) ## Related posts #### [![Everyone's Selling You AI. Almost No One's Asking What You're Trying to Achieve.](https://meetbetty.ai/hubfs/ChatGPT%20Image%20Oct%205%2c%202026%2c%2012_56_30%20PM.png) Everyone's Selling You AI. Almost No One's Asking What You're Trying to Achieve. Rob Barnes · Oct 5, 2026, 2:57:24 PM](https://meetbetty.ai/bettys-blog/everyones-selling-you-ai.-almost-no-ones-asking-what-youre-trying-to-achieve) #### [![Your Gen Z Members Aren’t Going to Dig for the Answer.](https://meetbetty.ai/hubfs/ChatGPT%20Image%20Sep%2014%2c%202026%2c%2009_03_28%20AM.png) Your Gen Z Members Aren’t Going to Dig for the Answer. Lindsey Brammer · Sep 14, 2026, 11:06:28 AM](https://meetbetty.ai/bettys-blog/your-gen-z-members-arent-going-to-dig-for-the-answer) #### [![Great, You Have an In-House Dev Team. That Was Never the Hard Part.](https://meetbetty.ai/hubfs/ChatGPT%20Image%20Sep%208%2c%202026%2c%2009_36_15%20AM.png) Great, You Have an In-House Dev Team. That Was Never the Hard Part. Chris Ryan · Sep 8, 2026, 11:37:59 AM](https://meetbetty.ai/bettys-blog/great-you-have-an-in-house-dev-team.-that-was-never-the-hard-part) [![Betty\_Eggplant\_TasioTeal](https://meetbetty.ai/hubfs/eggplant+tasioteal@2x.png)](https://meetbetty.ai/) AI knowledge system built exclusively for associations. Betty does the jobs your members and staff need. [support@meetbetty.ai](mailto:support@meetbetty.ai) [+1 (202) 935-9122](tel:+12029359122) ##### Product - [How Betty Works](https://meetbetty.ai/product) - [Pricing](https://meetbetty.ai/pricing) - [Referral Program](https://meetbetty.ai/refer-betty) - [Book a Demo](https://meetbetty.ai/demo) ##### Company - [About](https://meetbetty.ai/about) - [Partners](https://meetbetty.ai/partners) - [Speaking & Media](https://meetbetty.ai/speaking-and-media) - [Contact Us](mailto:%20support@meetbetty.ai) ##### Resources - [Case Studies](https://meetbetty.ai/case-studies) - [Betty Blog](https://meetbetty.ai/bettys-blog) - [Content Readiness Checklist](https://meetbetty.ai/ai-ready-content) - [AI Readiness Checklist](https://meetbetty.ai/ai-assistant-readiness-checklist) - [Build a Prompt Library](https://meetbetty.ai/build-a-prompt-library) - [AI Implementation Roadmap](https://meetbetty.ai/ai-implementation-roadmap-for-associations) © 2026 Betty. All rights reserved. [Privacy Policy](https://meetbetty.ai/privacy-policy-1) [Terms of Use](https://meetbetty.ai/terms-1) [Responsible AI](https://meetbetty.ai/responsible-ai-1) [Environmental Impact and Sustainability](https://meetbetty.ai/environmental-impact-sustainability) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Dray McFarlane", "url" : "https://meetbetty.ai/bettys-blog/author/draytasio-co" }, "dateModified" : "2025-10-20T19:12:46.598Z", "datePublished" : "2025-10-20T15:33:58.000Z", "headline" : "Product Updates: INSIGHTS Portal, Uploading Content, and Widget Enhancements", "image" : [ "https://meetbetty.ai/hubfs/Productupdate.png" ], "mainEntityOfPage" : { "@id" : "https://meetbetty.ai/bettys-blog/product-updates-insights-portal-uploading-content-and-widget-enhancements", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://meetbetty.ai/hubfs/eggplant+tasioteal@2x%20(1).png" } } } ``` ```json { "@context" : "https://schema.org", "@type" : "Organization", "alternateName" : "Betty AI", "contactPoint" : { "@type" : "ContactPoint", "contactType" : "customer support", "email" : "support@meetbetty.ai", "telephone" : "+1-202-935-9122" }, "description" : "AI knowledge platform built exclusively for professional and trade associations.", "logo" : "https://meetbetty.ai/hubfs/Betty%20Defaults/BettyLogo.svg", "name" : "Betty", "sameAs" : [ "https://www.linkedin.com/company/meetbetty", "https://www.crunchbase.com/organization/betty-ai" ], "url" : "https://meetbetty.ai" } ``` ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Betty Insights Live is a quarterly client roundtable where association leaders share practical ways they use Betty AI to improve member engagement and streamline operations." }, "name" : "What is Betty Insights Live?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Typically 60+ association executives and staff from across industries, all experimenting with AI adoption in their organizations." }, "name" : "Who attends these sessions?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Attendees gain real-world examples of AI in action — from connecting Betty engagement with renewals and analytics, to embedding Betty in compliance platforms, LMS systems, and member campaigns." }, "name" : "What’s the benefit for associations?" } ] } ```